Smart Ask

*All prices on the site are including VAT.


HOW TO ORDER?

Merchandise orders are placed online.

You do not have to register to the site, you can purchase as a guest user.

Once you’ve added the items you wish to purchase to your cart, checkout your order and select a shipping and payment option.

Emails will be sent confirming orders and shipping details. Please check your Junk / Spam folder should you not receive any notification from us.

The shipping confirmation contains your tracking number and instructions on how to track your parcel.


HOW CAN I PAY?

We accept the following methods of payment:

  • Credit / Debit Card / Masterpass via PAYFAST
  • EFT (Electronic Fund Transfer)
  • Bank Deposit

Please use your order number as a reference when making EFT / Bank Deposit payments.

 

HOW IS MY ORDER SENT?

  • PostNet to PostNet – Counter to Counter
  • Door to Door Courier Major Centers (1 – 2 Business Days)  (depending on time / day of collection, if picked up today it’s usually delivered around 11:00 the next day)
  • Door to Door Courier Outlying area (3 – 5 Business Days) (delivery time depends on the day your area is serviced by the courier) (additional charges may apply)
  • Door to Door Courier (2 – 4 Business Days) Bulk Orders


TRACK MY PARCEL?

Once your order has shipped, you will receive a confirmation email with your tracking number.

PostNet to PostNet – Counter to Counter  track here:

Phone: 0860 767 8638

Online: https://www.postnet.co.za/tracker

For Door to Door (1 – 2 Business Days) / (2 – 4 Business Days) track here:

Please refer to the tracking info sent to your email


How do I return or exchange an item?

Should you need to return any items, return to:

Barry Hilton Promotions
Att: Deidre van Loggerenberg
23 Louise Michael Drive
Lovemore Heights
Port Elizabeth
6070

Contact sales@smart-ask.co.za / +27413681236 for more info on returns / exchanges.

Please be sure to provide us with a tracking number for your returned order so that we can track and collect it.


Still haven’t found what you’re looking for?

Email us below or contact us at:

Tel: +27 41 368 1236
Fax: 086 66 111 34
P.O Box 28746
Sunridge Park
South Africa
6008
 
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